QUALITY ANALYST FRESHER JOB OPENINGS IN TELEPERFORMANCE INDIA , JAIPUR

freshers jobs vacancies for the post of Quality Analyst in Teleperformance India located at Jaipur

About Company :CRM Services India Pvt. Ltd, a subsidiary of Teleperformance, USA which is world’s No. 1 outsourcing / CRM Company with presence in 47 countries, 18 Offshore locations , speaking 66 languages, employee base of 1 Lakh+. We have a large Domestic Telecom BPO at Indore and Jaipur with the International arm at Gurgaon. The employee strength at Indore office is around 2700 Employees which is expected to go up in the coming time.

Job Title : Quality Analyst

Experience:0 – 1 Years

Essential qualification : Should be a graduate in any stream or pursuing the graduation studies.

Job Location:Jaipur

Job Description :

As an analyst for a specific program you will be responsible to listen to the calls of that program and identifying the areas of strengths and opportunities.
You will be required to provide specific and descriptive feedback for the call in accordance with the expected call behaviors and requirements.
Attain all CSRs monitored-per-hour goals as established by the QA Supervisor.
Provide complete critiques for all calls monitored to Operations team.
Complete all required forms, reports, etc. within established timeframes.
Tape-record all calls monitored while completing Quality Assurance Evaluation forms.
Report any severe quality infractions to the immediate supervisor.

Desired Profile :

Prior QA experience in international/Domestic BPO processes will be an added advantage.
Should be able to communicate fluently with grammatically correct spoken and written English.
Should have strong analytical skills and fair understanding of customer experience/satisfaction.

Website: http://www.teleperformance.com

How To Apply : Please visit at Naukri.com or CLICK HERE to apply